Returns Policy

Under the Consumer Contracts Regulations 2013, if you buy online you may cancel within 14 days of receiving your item and return it for a refund. How to return: contact support@mrlaptop.co.uk with your order number to arrange a return. Items should be in their original condition where possible. Refunds: processed within 14 days of us receiving the returned item (or proof of return). Refunds are made to your original payment method. Faulty items: your rights under the Consumer Rights Act 2015 apply in addition to the above. Refurbished and used items are sold as described, with the stated grade and warranty. Contact: Mr Laptop Warehouse (ITEC RECYCLE LTD), support@mrlaptop.co.uk, 01922 627161. Cost of returns: if you cancel because you have changed your mind, you pay the cost of returning the item. If an item is faulty or not as described, we will cover the return cost. Where a deduction is permitted by law because an item has been used beyond what is necessary to establish its nature, characteristics and function, we may deduct this from your refund, as allowed under the Consumer Contracts Regulations 2013.